Exceptional customer service, easy going purchase process will definitely recommend Alfa Romeo Maserati of van nuys to friends and family.
Great dealership 123.4 % recommend! They helped me with everything I needed and wanted so thanks !
The dealership gave me a great deal on my current Alfa lease which was unexpected and appreciated. Sales process was smooth and simple with no issues. Their service dept is top notch and super helpful and communicative.
I really wanted to give them 5 stars but the post sales service has been less than helpful. I spent a week getting the Alfa Connect sorted put with little help from the sales team who promised they would help. There was a promise that the lease with the current bank would be cancelled and now I'm dealing with trying to get a refund for over payment. Now the car broke down and the Afla Tow/service company had no record of my vehicle even though I was calling the number in their system that had been set up. Thankfully the Alfa Service Staff were fantastic and got that sorted with little fuss and kept me updated constantly. Now having asked for help to resolve the issue with the car not being in the system, I'm not getting much help still. Service staff amazing, sales staff, sadly not so much :(
Staff are pleasant and courteous.We were greeted with respect. And when dealing with the car of our choice, we didn’t feel the pressure of sealing the deal.
Fast and friendly service, Yohana was great! I didn’t have to wait too long for my car.
The service department and especially Yoana at Alfa Romeo go above and beyond every time. Fantastic customer service
Very fast and excellent service. Would go again. I liked the quality and attention to detail
We have an Alfa Giulia and it has been a wonderful vehicle and fun to drive! The service department is also great with Carla, Elizabeth and Danny! Thanks you Van Nuys Alfa for an awesome Giulia and incredible service!
Always have a great experience when I bring my car in for service. My service advisor, Yohana is amazing and very efficient. My service needs are always taken care of in a timely manner.
This place and the staff has always been honest , supportive, & reasonable on every account when it comes to your car
The service department and especially Yoana at Alfa Romeo go above and beyond every time. Fantastic customer service
Great professional caring service people, easy to work with. I actually enjoy taking m car for service.
Very fast and excellent service. Would go again. I liked the quality and attention to detail
Carla did an excellent and courteous job. The repair job was a professional one. Thanks
This place and the staff has always been honest , supportive, & reasonable on every account when it comes to your car
Daniel seemed very helpful and concerned about my issues The work on my car has not been done yet so I don’t have an opinion yet on the dealership
The service department and especially Yoana at Alfa Romeo go above and beyond every time. Fantastic customer service
Great professional caring service people, easy to work with. I actually enjoy taking m car for service.
Very fast and excellent service. Would go again. I liked the quality and attention to detail
Exceptional customer service, easy going purchase process will definitely recommend Alfa Romeo Maserati of van nuys to friends and family.
No frills got the deal done. Didnt like the dealer add ons not advertised, but they worked through a deal for me.
Just purchased my Ram TRX from this dealer and had the best buying experience. Karim was my sales guy and he went above and beyond to make sure I got the best deal. Easy and fast, will definitely be coming back for my future purchases.
Overall good experience and smooth service Overall good experience and smooth service. Excellent work and quick response from my dealer Karim!
Karim was excellent. He took care of me and I didnt feel like I was being sold. Fast and fair. I was in and out in no time.
Exceptional customer service, easy going purchase process will definitely recommend Alfa Romeo Maserati of van nuys to friends and family.
Great dealership 123.4 % recommend! They helped me with everything I needed and wanted so thanks !
The dealership gave me a great deal on my current Alfa lease which was unexpected and appreciated. Sales process was smooth and simple with no issues. Their service dept is top notch and super helpful and communicative.
I really wanted to give them 5 stars but the post sales service has been less than helpful. I spent a week getting the Alfa Connect sorted put with little help from the sales team who promised they would help. There was a promise that the lease with the current bank would be cancelled and now I'm dealing with trying to get a refund for over payment. Now the car broke down and the Afla Tow/service company had no record of my vehicle even though I was calling the number in their system that had been set up. Thankfully the Alfa Service Staff were fantastic and got that sorted with little fuss and kept me updated constantly. Now having asked for help to resolve the issue with the car not being in the system, I'm not getting much help still. Service staff amazing, sales staff, sadly not so much :(
Overall it was great experience. The coffee station was great, but the wait time was too long
Exceptional customer service, easy going purchase process will definitely recommend Alfa Romeo Maserati of van nuys to friends and family.
Great dealership 123.4 % recommend! They helped me with everything I needed and wanted so thanks !
Joseph Derobertis is the most rude and incompetent person I’ve ever encountered in a service department. Avoid this dealer like the plague.
Dealing with this place is a nightmare. Brought my Fiat Abarth in to have brakes replaced and got a car back that could not be driven on the freeway, after having the car towed back to them they discovered one of their technicians didn't tighten the lug nuts properly. This could have ended in a fatal accident especially at freeway speeds, but I was hopeful they would resolve it. Shortly after picking it up I noticed the same issue beginning to come up again. The Service Manager, Joseph Derobertis tried every attempt to blame it on me. He even went as far as saying "I don't know what happens to this car and who touches it when you leave the dealership" and after a lot of back and forth, agreed to make one last attempt to repair the car under the condition that I agree to never return to his service department. The next day, I receive no news other than a text demanding my presence at their dealership before they close (20 minutes before closing) And being bombarded by phone calls by the rental car company demanding the car back. I had originally let Joe know that I would only agree to take possession of the car again if I could drive it without traffic and prove the problem has went away, not in 5pm Bumper to Bumper LA Traffic. Fast forward to today. I got the car back, unwashed and with 0 gas (I gave them the car with over a half tank) and Joe refused to accommodate. That man deserves an award for being the most incompetent person in the automotive industry. I'll be utilizing another Fiat dealer for future repairs. While the service advisor and tech that I drove the car with were great, Joe being such a complete moron ruins everything.
My experience with the service I received was horrible! First, Daniel tried to overcharge me for the services I was provided. In which I know this because I contacted 3 other Maserati dealerships and for the same work Daniel claimed to perform on my vehicle the cost ranged from $725 -$820. I also contacted this dealership and spoke with Elizabeth , another service advisor , who gave me the price prior to me picking my vehicle up . Second, my engine light came back on in less than 12 hours after I paid for my vehicle. Third , after reviewing the notes on my vehicle summary , I noticed that Daniel lied about informing me of other repairs that were needed on my vehicle. It stated that I was advised and declined , which was a complete lie! I was never made aware of any other issues, in fact I asked several times and was told that everything was fine. I contacted the service manager Joseph Derobertis and made him aware that my service light was back on 12 hours from the time of pickup. I also expressed my concern for the integrity of Daniel due to him trying to charge me roughly $1300 for $800 service as well as the lies told through your the time of service and in the service notes. The service manager Joseph told me that although my engine light came on 12 hours after me picking up my vehicle that he would have to charge me an additional Diagnostic Fee, if I returned the vehicle back to the shop. I was very appalled! I asked Joseph for the General Manager’s contact and Joe refused to give me that information. I reached back out to the dealership and asked Iris if the General Manager John was in . Iris informed that he was out of the office , and offered to assist me with any complaints. I left a message for the general manager John , with Iris and asked if she could have him give me a call. The following day I received a missed call from the dealership. I returned the call and asked if John the General Manager was trying to reach me and if I could speak to him. The guy who answered asked my name and placed me on hold. He then came back to the phone and said John said he was not trying to contact me. I told the guy the issues that I had with my service ave he placed me on hold and never came back to the phone . I spent my whole 1hour lunch break on hold waiting to speak with John and never did. Later that day, I received a phone call from Iris saying that her notes stated that they were trying to reach me . I told her what happened and she told me she would update the note for John to reach out to me again. This was over 4 days ago and no one has yet to reach out to me.
Great dealership 123.4 % recommend! They helped me with everything I needed and wanted so thanks !
No frills got the deal done. Didnt like the dealer add ons not advertised, but they worked through a deal for me.
The dealership gave me a great deal on my current Alfa lease which was unexpected and appreciated. Sales process was smooth and simple with no issues. Their service dept is top notch and super helpful and communicative.
Staff are pleasant and courteous.We were greeted with respect. And when dealing with the car of our choice, we didn’t feel the pressure of sealing the deal.
Karim and Juan H. were wonderful. I got the best deal and service from them. They assisted me with all my questions and concerns and made the process seamless. I highly recommend buying or leasing a car from them! I will be referring them friends and family!
Karim was excellent. He took care of me and I didnt feel like I was being sold. Fast and fair. I was in and out in no time.
Danny was very knowledgeable and communicated throughout the whole process. He was prompt and answered all my questions.
This is the second car I have bought here. I come back for the fast friendly service department and the patient and helpful sales staff.
Kevin is an amazing sales guy! Kind and helpful. It was a pleasure dealing with him, he made things happen and I appreciate him. My experience was very smooth and stress free. Thank you!
The issues with my vehicle were promptly handled and the vehicle was returned to me within one day.
Exceptional customer service, easy going purchase process will definitely recommend Alfa Romeo Maserati of van nuys to friends and family.
Great dealership, definitely recommend, super friendly people! Process was smooth! Definitely 5/5 rating! Thank you for the great deal!
I was never told that the car had no remote access and it was delivered to me with one key. I requested a second key about 3 1/2 weeks ago and still have not received it. When I spoke to the manager, he promised me he would take care of it and I’m still waiting.
Karim is the best! Very professional and great to work with. Will definitely be going back for my next car!
The service was very nice and friendly. It’s definitely recommended. They work with you to make sure you are satisfied.
Great dealership, definitely recommend, super friendly people! Process was smooth! Definitely 5/5 rating! Thank you for the great deal!
I like the treatment and the customer service is great, everything went quickly and without problems.
I was never told that the car had no remote access and it was delivered to me with one key. I requested a second key about 3 1/2 weeks ago and still have not received it. When I spoke to the manager, he promised me he would take care of it and I’m still waiting.
They were professional and straight forward. The entire staff stayed late to accommodate our purchase. I am not a fan of the dealership forcing you to buy add on at the time of purchase i.e paint protection, GPS tracker.
Karim and Juan H. were wonderful. I got the best deal and service from them. They assisted me with all my questions and concerns and made the process seamless. I highly recommend buying or leasing a car from them! I will be referring them friends and family!
Exceptional customer service, easy going purchase process will definitely recommend Alfa Romeo Maserati of van nuys to friends and family.
Great dealership 123.4 % recommend! They helped me with everything I needed and wanted so thanks !
They were professional and straight forward. The entire staff stayed late to accommodate our purchase. I am not a fan of the dealership forcing you to buy add on at the time of purchase i.e paint protection, GPS tracker.
Karim and Juan H. were wonderful. I got the best deal and service from them. They assisted me with all my questions and concerns and made the process seamless. I highly recommend buying or leasing a car from them! I will be referring them friends and family!
Very awesome experience and great customer service Will definitely be back as my main dealer for service
Exceptional customer service, easy going purchase process will definitely recommend Alfa Romeo Maserati of van nuys to friends and family.
Great dealership 123.4 % recommend! They helped me with everything I needed and wanted so thanks !
This dealership has unethical practices. I have tried to get a refund of my extended warranty contract cancellation for over 3 months and they are refusing to process the cancellation on their end and return the ~ $2,400 that I am owed. The warranty company processed the cancellations over a month ago, but the dealership is sitting on the funds and won't complete the transaction and send me a check. This is unethical and unacceptable. The leadership at this place is appalling and the way they have treated me throughout this process has been unfair, stressful and emotionally draining. I have been largely ignored throughout the process and bounced around their staff with no resolution. I simply want this business to follow the law and refund me what I am rightly owed. My suggestion would be for all of you reading this to steer away from this dealership and go to an alternative one.
Life savers! So helpful and nice and efficient. 10/10 would recommend and come back!
My experience with the service I received was horrible! First, Daniel tried to overcharge me for the services I was provided. In which I know this because I contacted 3 other Maserati dealerships and for the same work Daniel claimed to perform on my vehicle the cost ranged from $725 -$820. I also contacted this dealership and spoke with Elizabeth , another service advisor , who gave me the price prior to me picking my vehicle up . Second, my engine light came back on in less than 12 hours after I paid for my vehicle. Third , after reviewing the notes on my vehicle summary , I noticed that Daniel lied about informing me of other repairs that were needed on my vehicle. It stated that I was advised and declined , which was a complete lie! I was never made aware of any other issues, in fact I asked several times and was told that everything was fine. I contacted the service manager Joseph Derobertis and made him aware that my service light was back on 12 hours from the time of pickup. I also expressed my concern for the integrity of Daniel due to him trying to charge me roughly $1300 for $800 service as well as the lies told through your the time of service and in the service notes. The service manager Joseph told me that although my engine light came on 12 hours after me picking up my vehicle that he would have to charge me an additional Diagnostic Fee, if I returned the vehicle back to the shop. I was very appalled! I asked Joseph for the General Manager’s contact and Joe refused to give me that information. I reached back out to the dealership and asked Iris if the General Manager John was in . Iris informed that he was out of the office , and offered to assist me with any complaints. I left a message for the general manager John , with Iris and asked if she could have him give me a call. The following day I received a missed call from the dealership. I returned the call and asked if John the General Manager was trying to reach me and if I could speak to him. The guy who answered asked my name and placed me on hold. He then came back to the phone and said John said he was not trying to contact me. I told the guy the issues that I had with my service ave he placed me on hold and never came back to the phone . I spent my whole 1hour lunch break on hold waiting to speak with John and never did. Later that day, I received a phone call from Iris saying that her notes stated that they were trying to reach me . I told her what happened and she told me she would update the note for John to reach out to me again. This was over 4 days ago and no one has yet to reach out to me.
Excellent customer service from the staff. All were courteous and paid attention to the issues my car had
Profesional,attentive,friendly and within a reasonable amount of time to get the job done.
Very awesome experience and great customer service Will definitely be back as my main dealer for service
Knowledgeable courteous competent timely nice people no more to s a y day Aastra nice
Elizabeth was very helpful and listened to all my concerns and was not dismissive at all about them. When my car was ready she made sure to address each one of my concerns. I enjoyed my customer service experience with her. The tech had my car ready when promised and I am pleased with the service at this location.
Profesional,attentive,friendly and within a reasonable amount of time to get the job done.
Very awesome experience and great customer service Will definitely be back as my main dealer for service
Knowledgeable courteous competent timely nice people no more to s a y day Aastra nice
Great dealership 123.4 % recommend! They helped me with everything I needed and wanted so thanks !
Had an amazing experience with this dealership because of Karim Darcuiel and Drew Orlando. Terrific sales people who don't act like sales people. They were VERY knowledgeable and PATIENT as I made this big decision. Karim dedicated lots of time and gave me the space to make a decision. I looked at 5 different models and really took my time. He never rushed me. They ensured I got the best deal... far better than other dealers I researched. Buying a Maserati (my dream car, I worked my life to afford) was a big decision... they made it super easy, fun and gave me a room to think. You won't be disappointed. Great all around dudes. of options to choose from. This is the place to go for an Alfa Romeo or Maserati. You won't regret it. I got the most beautiful car and got it quickly. Fastest financing and signing ever. Would definitely return/highly recommend.
They are the best at what they do. I appreciate you getting me in and out
Liz is amazing she deserves a raise. She went above and beyond. She even washed my car for me
Very awesome experience and great customer service Will definitely be back as my main dealer for service
Liz is amazing she deserves a raise. She went above and beyond. She even washed my car for me
Great service as usual got my vehicle serviced quick and at reasonable price, Danny took care of my issues and provided excellent customer service
Worst customer service in the world. How is this man a “manager”. Stay away!! Far far away
Everyone at the dealership was amazing. They helped us with what we needed. Very welcoming and friendly.
I have never meet a more considerate person. I could not be happier with my purchase. I'd recommend this place to anyone who needs a car.
This dealership is great , they work and service cars very fast and everything works perfectly , Elizabeth was an excellent help and understood everything I needed she’s the best !!
The service department is very friendly, fast, and efficient. They explain things well and don’t try to upsell.
They are the best at what they do. I appreciate you getting me in and out
Be careful of the internet listed price. They have mandatory add ons that quickly add thousands to the "good deal". In addition, having a deposit on the vehicle did not stop them from selling the car to another person instead and notifying me after their deal was done with the other customer.
Great service, super smooth smooth transaction. I strongly recommend visiting this place if you are looking for a new car.
Karim is such a great professional, he works his a** off in all aspects of customer service in first place and off course as a sales person; he is a man of focus but also very emphatic and prone to help the customer in taking a decision. I for example was undecided if to do the crazy thing to purchase a performance luxury SUV or not and he was there understanding my reasons and giving me friendly reminders and pictures of vehicles in the lot; a person, not a robot; an hard working person and I respect him as such.
Liz is amazing she deserves a raise. She went above and beyond. She even washed my car for me
Exceptional customer service, easy going purchase process will definitely recommend Alfa Romeo Maserati of van nuys to friends and family.
The service was very nice and friendly. It’s definitely recommended. They work with you to make sure you are satisfied.
Had an amazing experience with this dealership because of Karim Darcuiel and Drew Orlando. Terrific sales people who don't act like sales people. They were VERY knowledgeable and PATIENT as I made this big decision. Karim dedicated lots of time and gave me the space to make a decision. I looked at 5 different models and really took my time. He never rushed me. They ensured I got the best deal... far better than other dealers I researched. Buying a Maserati (my dream car, I worked my life to afford) was a big decision... they made it super easy, fun and gave me a room to think. You won't be disappointed. Great all around dudes. of options to choose from. This is the place to go for an Alfa Romeo or Maserati. You won't regret it. I got the most beautiful car and got it quickly. Fastest financing and signing ever. Would definitely return/highly recommend.
I was never told that the car had no remote access and it was delivered to me with one key. I requested a second key about 3 1/2 weeks ago and still have not received it. When I spoke to the manager, he promised me he would take care of it and I’m still waiting.
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818-239-7081
Call Now5711 Van Nuys Blvd • Van Nuys, CA 91401
Get DirectionsOpen Today! Sales: 9am-9pm
Open Today! Service: 7:30am-6pm
Open Today! Parts: 7:30am-6pm
