Staff

Swan Kim

Swan Kim

Sales Operations and Customer Experience Manager

Certified
122 Reviews
View Bio
Yohanna Carpenter

Yohanna Carpenter

Service Consultant

Certified
29 Reviews
View Bio
Elizabeth Flores

Elizabeth Flores

Service Consultant

Certified
25 Reviews
View Bio
DANIEL CERNA

DANIEL CERNA

Service Consultant

Certified
22 Reviews
View Bio
Frank Moreno

Frank Moreno

Service Consultant

Certified
12 Reviews
View Bio
Joseph Derobertis

Joseph Derobertis

Fixed Operations Director
4 Reviews
View Bio
Barseg Belyon

Barseg Belyon

Parts Manager
3 Reviews
View Bio
Rene Luaca

Rene Luaca

Parts Consultant
3 Reviews
View Bio
Juan Mendoza

Juan Mendoza

Parts Consultant
3 Reviews
View Bio
Kevin Nagayama

Kevin Nagayama

Sales Consultant
3 Reviews
View Bio
Ross Samya

Ross Samya

General Sales Manager
3 Reviews
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David Hurtado

David Hurtado

Sales Consultant
2 Reviews
View Bio
Lilia Alvarado

Lilia Alvarado

Sales Consultant
1 Review
View Bio
Amine Drissi

Amine Drissi

Sales Consultant
1 Review
View Bio
Juan Henriquez

Juan Henriquez

Sales Manager
1 Review
View Bio
Andrew Herrera

Andrew Herrera

Sales Consultant
View Bio
Jeimy Llort

Jeimy Llort

Finance Manager
1 Review
View Bio
Jose Murillo

Jose Murillo

Finance Manager
1 Review
View Bio
Richard Notice

Richard Notice

Sales Consultant
1 Review
View Bio
Lawrence Ojeda

Lawrence Ojeda

Finance Manager
1 Review
View Bio
John Scillitani

John Scillitani

General Manager
1 Review
View Bio
Juan Arteaga

Juan Arteaga

Sales Consultant
View Bio
Jose Huante

Jose Huante

Sales Consultant
View Bio
Yass Rhib

Yass Rhib

Sales Consultant
View Bio
Brianna Santana

Brianna Santana

Sales Consultant
View Bio
Julie Wang

Julie Wang

Sales Consultant
View Bio
Petros Zhamkochyan

Petros Zhamkochyan

Sales Manager
View Bio
Swan Kim

Swan Kim

Sales Operations and Customer Experience Manager

122 Reviews
Certified
Recent Reviews

Mar 24, 2023

Dealership Rating
Employee Rating

Great buying process.

Great buying process. Personnel was awesome and helpful. I will refer all my friends to Van Nuys Maserati.

Mar 08, 2023

Dealership Rating
Employee Rating

The service department is very helpful each time I’ve

The service department is very helpful each time I’ve been there - they want 15 words

Mar 08, 2023

Dealership Rating
Employee Rating

Very awesome experience and great customer service Will

Very awesome experience and great customer service Will definitely be back as my main dealer for service

Feb 12, 2023

Dealership Rating
Employee Rating

Excellent service - cordial professional straight

Excellent service - cordial professional straight forward. Cars were ready as discussed. Really a no hassle experience. Would recommend to anyone wanting to lease or purchase a vehicle!

Feb 12, 2023

Dealership Rating
Employee Rating

Liz is amazing she deserves a raise.

Liz is amazing she deserves a raise. She went above and beyond. She even washed my car for me

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Yohanna Carpenter

Yohanna Carpenter

Service Consultant

29 Reviews
Certified
Recent Reviews

Mar 24, 2023

Dealership Rating
Employee Rating

Profesional,attentive,friendly and within a reasonable

Profesional,attentive,friendly and within a reasonable amount of time to get the job done.

Mar 23, 2023

Dealership Rating
Employee Rating

They’re responsive.

They’re responsive. They listen to you and do their best to solve whatever is happening with the car.

Mar 22, 2023

Dealership Rating
Employee Rating

Received great service at the dealer.

Received great service at the dealer. Yoahanna Carpenter was excellent. Service was done quick all within couple of hours. thank you!

Mar 22, 2023

Dealership Rating
Employee Rating

Yohana is one of the best service advisor, she is

Yohana is one of the best service advisor, she is fantastic, she listens to my issues and do her best to solve it

Mar 21, 2023

Dealership Rating
Employee Rating

All I can say about this dealership is .

All I can say about this dealership is ... ELIZABETH and YOHANNA in the service department totally ROCK !!! They helped me in every way possible from start to finish and their manager JOE even came out from his office and actually took time to personally get involved . This is by far the best customer service I've seen EVER ! You really don't see this level of service anymore ,I went to another dealership in Downey and no would help me and when they did they did it was 3 people removed - I had to literally seek out and find the service manager hiding in his office to get help . The difference was so extreme that I had to shout this from the top of a mountain . Elizabeth and Yohanna sent my son and I to the mall while we waited ,set us up in a nicer Loaner than even my own car and then Ubered my son and I back. They did everything short of taking us on a shopping spree ,which they actually hinted at doing lol . Just amazing service and thank god that all three of my families cars are Maserati and Alfas or I would just be completely unhappy in life 😂. Thank you thank you and thank you Maserati & Alfa Van Nuys ,I hope you promote these people but selfishly I wish you don't because I want to see them again !! (They definitely deserve it though )

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Elizabeth Flores

Elizabeth Flores

Service Consultant

25 Reviews
Certified
Recent Reviews

Mar 24, 2023

Dealership Rating
Employee Rating

Profesional,attentive,friendly and within a reasonable

Profesional,attentive,friendly and within a reasonable amount of time to get the job done.

Mar 21, 2023

Dealership Rating
Employee Rating

All I can say about this dealership is .

All I can say about this dealership is ... ELIZABETH and YOHANNA in the service department totally ROCK !!! They helped me in every way possible from start to finish and their manager JOE even came out from his office and actually took time to personally get involved . This is by far the best customer service I've seen EVER ! You really don't see this level of service anymore ,I went to another dealership in Downey and no would help me and when they did they did it was 3 people removed - I had to literally seek out and find the service manager hiding in his office to get help . The difference was so extreme that I had to shout this from the top of a mountain . Elizabeth and Yohanna sent my son and I to the mall while we waited ,set us up in a nicer Loaner than even my own car and then Ubered my son and I back. They did everything short of taking us on a shopping spree ,which they actually hinted at doing lol . Just amazing service and thank god that all three of my families cars are Maserati and Alfas or I would just be completely unhappy in life 😂. Thank you thank you and thank you Maserati & Alfa Van Nuys ,I hope you promote these people but selfishly I wish you don't because I want to see them again !! (They definitely deserve it though )

Mar 20, 2023

Dealership Rating
Employee Rating

Danny was amazing!

Danny was amazing! Quick service and great customer service!! Will definitely be back here for my service needs

Mar 18, 2023

Dealership Rating
Employee Rating

My experience with the service I received was horrible!

My experience with the service I received was horrible! First, Daniel tried to overcharge me for the services I was provided. In which I know this because I contacted 3 other Maserati dealerships and for the same work Daniel claimed to perform on my vehicle the cost ranged from $725 -$820. I also contacted this dealership and spoke with Elizabeth , another service advisor , who gave me the price prior to me picking my vehicle up . Second, my engine light came back on in less than 12 hours after I paid for my vehicle. Third , after reviewing the notes on my vehicle summary , I noticed that Daniel lied about informing me of other repairs that were needed on my vehicle. It stated that I was advised and declined , which was a complete lie! I was never made aware of any other issues, in fact I asked several times and was told that everything was fine. I contacted the service manager Joseph Derobertis and made him aware that my service light was back on 12 hours from the time of pickup. I also expressed my concern for the integrity of Daniel due to him trying to charge me roughly $1300 for $800 service as well as the lies told through your the time of service and in the service notes. The service manager Joseph told me that although my engine light came on 12 hours after me picking up my vehicle that he would have to charge me an additional Diagnostic Fee, if I returned the vehicle back to the shop. I was very appalled! I asked Joseph for the General Manager’s contact and Joe refused to give me that information. I reached back out to the dealership and asked Iris if the General Manager John was in . Iris informed that he was out of the office , and offered to assist me with any complaints. I left a message for the general manager John , with Iris and asked if she could have him give me a call. The following day I received a missed call from the dealership. I returned the call and asked if John the General Manager was trying to reach me and if I could speak to him. The guy who answered asked my name and placed me on hold. He then came back to the phone and said John said he was not trying to contact me. I told the guy the issues that I had with my service ave he placed me on hold and never came back to the phone . I spent my whole 1hour lunch break on hold waiting to speak with John and never did. Later that day, I received a phone call from Iris saying that her notes stated that they were trying to reach me . I told her what happened and she told me she would update the note for John to reach out to me again. This was over 4 days ago and no one has yet to reach out to me.

Mar 13, 2023

Dealership Rating
Employee Rating

I had a very pleasant experience .

I had a very pleasant experience . The service Was very fast and professional . Will definitely come back for next service.

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DANIEL CERNA

DANIEL CERNA

Service Consultant

22 Reviews
Certified
Dealership Experience 8 years 7 months
Recent Reviews

Mar 24, 2023

Dealership Rating
Employee Rating

Daniel was great.

Daniel was great. Very knowledgeable took his time. Waiting room is crowded. Coffee was good.

Mar 24, 2023

Dealership Rating
Employee Rating

Profesional,attentive,friendly and within a reasonable

Profesional,attentive,friendly and within a reasonable amount of time to get the job done.

Mar 20, 2023

Dealership Rating
Employee Rating

Danny was amazing!

Danny was amazing! Quick service and great customer service!! Will definitely be back here for my service needs

Mar 18, 2023

Dealership Rating
Employee Rating

My experience with the service I received was horrible!

My experience with the service I received was horrible! First, Daniel tried to overcharge me for the services I was provided. In which I know this because I contacted 3 other Maserati dealerships and for the same work Daniel claimed to perform on my vehicle the cost ranged from $725 -$820. I also contacted this dealership and spoke with Elizabeth , another service advisor , who gave me the price prior to me picking my vehicle up . Second, my engine light came back on in less than 12 hours after I paid for my vehicle. Third , after reviewing the notes on my vehicle summary , I noticed that Daniel lied about informing me of other repairs that were needed on my vehicle. It stated that I was advised and declined , which was a complete lie! I was never made aware of any other issues, in fact I asked several times and was told that everything was fine. I contacted the service manager Joseph Derobertis and made him aware that my service light was back on 12 hours from the time of pickup. I also expressed my concern for the integrity of Daniel due to him trying to charge me roughly $1300 for $800 service as well as the lies told through your the time of service and in the service notes. The service manager Joseph told me that although my engine light came on 12 hours after me picking up my vehicle that he would have to charge me an additional Diagnostic Fee, if I returned the vehicle back to the shop. I was very appalled! I asked Joseph for the General Manager’s contact and Joe refused to give me that information. I reached back out to the dealership and asked Iris if the General Manager John was in . Iris informed that he was out of the office , and offered to assist me with any complaints. I left a message for the general manager John , with Iris and asked if she could have him give me a call. The following day I received a missed call from the dealership. I returned the call and asked if John the General Manager was trying to reach me and if I could speak to him. The guy who answered asked my name and placed me on hold. He then came back to the phone and said John said he was not trying to contact me. I told the guy the issues that I had with my service ave he placed me on hold and never came back to the phone . I spent my whole 1hour lunch break on hold waiting to speak with John and never did. Later that day, I received a phone call from Iris saying that her notes stated that they were trying to reach me . I told her what happened and she told me she would update the note for John to reach out to me again. This was over 4 days ago and no one has yet to reach out to me.

Mar 09, 2023

Dealership Rating
Employee Rating

Yohanna was wonderful in assisting me with a tire

Yohanna was wonderful in assisting me with a tire replacement on my Alfa. Thank you!😊

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Frank Moreno

Frank Moreno

Service Consultant

12 Reviews
Certified
Recent Reviews

Mar 24, 2023

Dealership Rating
Employee Rating

Profesional,attentive,friendly and within a reasonable

Profesional,attentive,friendly and within a reasonable amount of time to get the job done.

Mar 20, 2023

Dealership Rating
Employee Rating

Danny was amazing!

Danny was amazing! Quick service and great customer service!! Will definitely be back here for my service needs

Mar 08, 2023

Dealership Rating
Employee Rating

The service department is very helpful each time I’ve

The service department is very helpful each time I’ve been there - they want 15 words

Mar 08, 2023

Dealership Rating
Employee Rating

Very awesome experience and great customer service Will

Very awesome experience and great customer service Will definitely be back as my main dealer for service

Feb 26, 2023

Dealership Rating
Employee Rating

Frank, our service mgr was knowledgeable, personable and

Frank, our service mgr was knowledgeable, personable and always kept me informed about the work and completion time. He was awesome!!!

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Joseph Derobertis

Joseph Derobertis

Fixed Operations Director
Recent Reviews

Mar 18, 2023

Dealership Rating
Employee Rating

My experience with the service I received was horrible!

My experience with the service I received was horrible! First, Daniel tried to overcharge me for the services I was provided. In which I know this because I contacted 3 other Maserati dealerships and for the same work Daniel claimed to perform on my vehicle the cost ranged from $725 -$820. I also contacted this dealership and spoke with Elizabeth , another service advisor , who gave me the price prior to me picking my vehicle up . Second, my engine light came back on in less than 12 hours after I paid for my vehicle. Third , after reviewing the notes on my vehicle summary , I noticed that Daniel lied about informing me of other repairs that were needed on my vehicle. It stated that I was advised and declined , which was a complete lie! I was never made aware of any other issues, in fact I asked several times and was told that everything was fine. I contacted the service manager Joseph Derobertis and made him aware that my service light was back on 12 hours from the time of pickup. I also expressed my concern for the integrity of Daniel due to him trying to charge me roughly $1300 for $800 service as well as the lies told through your the time of service and in the service notes. The service manager Joseph told me that although my engine light came on 12 hours after me picking up my vehicle that he would have to charge me an additional Diagnostic Fee, if I returned the vehicle back to the shop. I was very appalled! I asked Joseph for the General Manager’s contact and Joe refused to give me that information. I reached back out to the dealership and asked Iris if the General Manager John was in . Iris informed that he was out of the office , and offered to assist me with any complaints. I left a message for the general manager John , with Iris and asked if she could have him give me a call. The following day I received a missed call from the dealership. I returned the call and asked if John the General Manager was trying to reach me and if I could speak to him. The guy who answered asked my name and placed me on hold. He then came back to the phone and said John said he was not trying to contact me. I told the guy the issues that I had with my service ave he placed me on hold and never came back to the phone . I spent my whole 1hour lunch break on hold waiting to speak with John and never did. Later that day, I received a phone call from Iris saying that her notes stated that they were trying to reach me . I told her what happened and she told me she would update the note for John to reach out to me again. This was over 4 days ago and no one has yet to reach out to me.

Mar 08, 2023

Dealership Rating
Employee Rating

Very awesome experience and great customer service Will

Very awesome experience and great customer service Will definitely be back as my main dealer for service

Feb 22, 2023

Dealership Rating
Employee Rating

My stelvio has been in the shop three times in 14 months

My stelvio has been in the shop three times in 14 months for the same repair. And telling me each and every time that the problem has been resolved. Now with very little time left on my warranty they've absolutely assured me it's good "this time". I will never buy another Alfa Romeo.

Feb 12, 2023

Dealership Rating
Employee Rating

Liz is amazing she deserves a raise.

Liz is amazing she deserves a raise. She went above and beyond. She even washed my car for me

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Barseg Belyon

Barseg Belyon

Parts Manager
Recent Reviews

Mar 08, 2023

Dealership Rating
Employee Rating

Very awesome experience and great customer service Will

Very awesome experience and great customer service Will definitely be back as my main dealer for service

Feb 12, 2023

Dealership Rating
Employee Rating

Liz is amazing she deserves a raise.

Liz is amazing she deserves a raise. She went above and beyond. She even washed my car for me

Feb 07, 2023

Dealership Rating
Employee Rating

Great service as usual got my vehicle serviced quick and

Great service as usual got my vehicle serviced quick and at reasonable price, Danny took care of my issues and provided excellent customer service

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Rene Luaca

Rene Luaca

Parts Consultant
Recent Reviews

Mar 24, 2023

Dealership Rating
Employee Rating

Profesional,attentive,friendly and within a reasonable

Profesional,attentive,friendly and within a reasonable amount of time to get the job done.

Mar 08, 2023

Dealership Rating
Employee Rating

Very awesome experience and great customer service Will

Very awesome experience and great customer service Will definitely be back as my main dealer for service

Feb 16, 2023

Dealership Rating
Employee Rating

Knowledgeable courteous competent timely nice people no

Knowledgeable courteous competent timely nice people no more to s a y day Aastra nice

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Juan Mendoza

Juan Mendoza

Parts Consultant
Recent Reviews

Mar 24, 2023

Dealership Rating
Employee Rating

Profesional,attentive,friendly and within a reasonable

Profesional,attentive,friendly and within a reasonable amount of time to get the job done.

Mar 08, 2023

Dealership Rating
Employee Rating

Very awesome experience and great customer service Will

Very awesome experience and great customer service Will definitely be back as my main dealer for service

Feb 16, 2023

Dealership Rating
Employee Rating

Knowledgeable courteous competent timely nice people no

Knowledgeable courteous competent timely nice people no more to s a y day Aastra nice

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Kevin Nagayama

Kevin Nagayama

Sales Consultant
Recent Reviews

Mar 19, 2023

Dealership Rating
Employee Rating

Great service and excellent I recommend Alfa Romeo for

Great service and excellent I recommend Alfa Romeo for there service and there great way on helping first buyers

Mar 06, 2023

Dealership Rating
Employee Rating

Kevin our salesperson was extremely personable and

Kevin our salesperson was extremely personable and patient as my wife and I mulled over the many cars and options. He helped us find the car that was right for us.

Mar 04, 2023

Dealership Rating
Employee Rating

Kevin was very helpful and big part of my decision to buy

Kevin was very helpful and big part of my decision to buy a car at this dealer. Definitely go here and won’t be disappointed

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Ross Samya

Ross Samya

General Sales Manager
Recent Reviews

Mar 21, 2023

Dealership Rating
Employee Rating

General Manager Ross and sales persons Rocco were very

General Manager Ross and sales persons Rocco were very nice and helped me alot to get my new Giulia Veloce.

Mar 06, 2023

Dealership Rating
Employee Rating

Kevin our salesperson was extremely personable and

Kevin our salesperson was extremely personable and patient as my wife and I mulled over the many cars and options. He helped us find the car that was right for us.

Feb 12, 2023

Dealership Rating
Employee Rating

Liz is amazing she deserves a raise.

Liz is amazing she deserves a raise. She went above and beyond. She even washed my car for me

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David Hurtado

David Hurtado

Sales Consultant
Recent Reviews

Feb 22, 2023

Dealership Rating
Employee Rating

They won’t sell you the car with the price listed online.

They won’t sell you the car with the price listed online. They add extra fees in the disclaimer, be careful before you buy the car. And after you buy the car do not expect to get any support from them.

Feb 12, 2023

Dealership Rating
Employee Rating

Excellent service - cordial professional straight

Excellent service - cordial professional straight forward. Cars were ready as discussed. Really a no hassle experience. Would recommend to anyone wanting to lease or purchase a vehicle!

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Lilia Alvarado

Lilia Alvarado

Sales Consultant
Recent Reviews

Mar 21, 2023

Dealership Rating
Employee Rating

Great service, super smooth smooth transaction.

Great service, super smooth smooth transaction. I strongly recommend visiting this place if you are looking for a new car.

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Amine Drissi

Amine Drissi

Sales Consultant
Recent Reviews

Feb 22, 2023

Dealership Rating
Employee Rating

I have never meet a more considerate person.

I have never meet a more considerate person. I could not be happier with my purchase. I'd recommend this place to anyone who needs a car.

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Juan Henriquez

Juan Henriquez

Sales Manager
Recent Reviews

Mar 08, 2023

Dealership Rating
Employee Rating

Very awesome experience and great customer service Will

Very awesome experience and great customer service Will definitely be back as my main dealer for service

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Andrew Herrera

Andrew Herrera

Sales Consultant
Recent Reviews

Mar 24, 2023

Dealership Rating
Employee Rating

Great buying process.

Great buying process. Personnel was awesome and helpful. I will refer all my friends to Van Nuys Maserati.

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Jeimy Llort

Jeimy Llort

Finance Manager
Recent Reviews

Feb 12, 2023

Dealership Rating
Employee Rating

Liz is amazing she deserves a raise.

Liz is amazing she deserves a raise. She went above and beyond. She even washed my car for me

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Jose Murillo

Jose Murillo

Finance Manager
Recent Reviews

Mar 06, 2023

Dealership Rating
Employee Rating

Kevin our salesperson was extremely personable and

Kevin our salesperson was extremely personable and patient as my wife and I mulled over the many cars and options. He helped us find the car that was right for us.

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Richard Notice

Richard Notice

Sales Consultant
Recent Reviews

Mar 22, 2023

Dealership Rating
Employee Rating

Great people great service will shop here again And

Great people great service will shop here again And Richard was a great salesman. Showed me everything about the car.

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Lawrence Ojeda

Lawrence Ojeda

Finance Manager
Recent Reviews

Feb 12, 2023

Dealership Rating
Employee Rating

Liz is amazing she deserves a raise.

Liz is amazing she deserves a raise. She went above and beyond. She even washed my car for me

View More Reviews on DealerRater
John Scillitani

John Scillitani

General Manager
Recent Reviews

Mar 18, 2023

Dealership Rating
Employee Rating

My experience with the service I received was horrible!

My experience with the service I received was horrible! First, Daniel tried to overcharge me for the services I was provided. In which I know this because I contacted 3 other Maserati dealerships and for the same work Daniel claimed to perform on my vehicle the cost ranged from $725 -$820. I also contacted this dealership and spoke with Elizabeth , another service advisor , who gave me the price prior to me picking my vehicle up . Second, my engine light came back on in less than 12 hours after I paid for my vehicle. Third , after reviewing the notes on my vehicle summary , I noticed that Daniel lied about informing me of other repairs that were needed on my vehicle. It stated that I was advised and declined , which was a complete lie! I was never made aware of any other issues, in fact I asked several times and was told that everything was fine. I contacted the service manager Joseph Derobertis and made him aware that my service light was back on 12 hours from the time of pickup. I also expressed my concern for the integrity of Daniel due to him trying to charge me roughly $1300 for $800 service as well as the lies told through your the time of service and in the service notes. The service manager Joseph told me that although my engine light came on 12 hours after me picking up my vehicle that he would have to charge me an additional Diagnostic Fee, if I returned the vehicle back to the shop. I was very appalled! I asked Joseph for the General Manager’s contact and Joe refused to give me that information. I reached back out to the dealership and asked Iris if the General Manager John was in . Iris informed that he was out of the office , and offered to assist me with any complaints. I left a message for the general manager John , with Iris and asked if she could have him give me a call. The following day I received a missed call from the dealership. I returned the call and asked if John the General Manager was trying to reach me and if I could speak to him. The guy who answered asked my name and placed me on hold. He then came back to the phone and said John said he was not trying to contact me. I told the guy the issues that I had with my service ave he placed me on hold and never came back to the phone . I spent my whole 1hour lunch break on hold waiting to speak with John and never did. Later that day, I received a phone call from Iris saying that her notes stated that they were trying to reach me . I told her what happened and she told me she would update the note for John to reach out to me again. This was over 4 days ago and no one has yet to reach out to me.

View More Reviews on DealerRater
Juan Arteaga

Juan Arteaga

Sales Consultant
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Jose Huante

Jose Huante

Sales Consultant
Contact Me
Dealership Experience 1 years 11 months
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Yass Rhib

Yass Rhib

Sales Consultant
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Brianna Santana

Brianna Santana

Sales Consultant
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Julie Wang

Julie Wang

Sales Consultant
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Petros Zhamkochyan

Petros Zhamkochyan

Sales Manager
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Van Nuys Alfa Romeo 34.1741184, -118.4488051.