Great buying process. Personnel was awesome and helpful. I will refer all my friends to Van Nuys Maserati.
The service department is very helpful each time I’ve been there - they want 15 words
Very awesome experience and great customer service Will definitely be back as my main dealer for service
Excellent service - cordial professional straight forward. Cars were ready as discussed. Really a no hassle experience. Would recommend to anyone wanting to lease or purchase a vehicle!
Liz is amazing she deserves a raise. She went above and beyond. She even washed my car for me
Profesional,attentive,friendly and within a reasonable amount of time to get the job done.
They’re responsive. They listen to you and do their best to solve whatever is happening with the car.
Received great service at the dealer. Yoahanna Carpenter was excellent. Service was done quick all within couple of hours. thank you!
Yohana is one of the best service advisor, she is fantastic, she listens to my issues and do her best to solve it
All I can say about this dealership is ... ELIZABETH and YOHANNA in the service department totally ROCK !!! They helped me in every way possible from start to finish and their manager JOE even came out from his office and actually took time to personally get involved . This is by far the best customer service I've seen EVER ! You really don't see this level of service anymore ,I went to another dealership in Downey and no would help me and when they did they did it was 3 people removed - I had to literally seek out and find the service manager hiding in his office to get help . The difference was so extreme that I had to shout this from the top of a mountain . Elizabeth and Yohanna sent my son and I to the mall while we waited ,set us up in a nicer Loaner than even my own car and then Ubered my son and I back. They did everything short of taking us on a shopping spree ,which they actually hinted at doing lol . Just amazing service and thank god that all three of my families cars are Maserati and Alfas or I would just be completely unhappy in life 😂. Thank you thank you and thank you Maserati & Alfa Van Nuys ,I hope you promote these people but selfishly I wish you don't because I want to see them again !! (They definitely deserve it though )
Profesional,attentive,friendly and within a reasonable amount of time to get the job done.
All I can say about this dealership is ... ELIZABETH and YOHANNA in the service department totally ROCK !!! They helped me in every way possible from start to finish and their manager JOE even came out from his office and actually took time to personally get involved . This is by far the best customer service I've seen EVER ! You really don't see this level of service anymore ,I went to another dealership in Downey and no would help me and when they did they did it was 3 people removed - I had to literally seek out and find the service manager hiding in his office to get help . The difference was so extreme that I had to shout this from the top of a mountain . Elizabeth and Yohanna sent my son and I to the mall while we waited ,set us up in a nicer Loaner than even my own car and then Ubered my son and I back. They did everything short of taking us on a shopping spree ,which they actually hinted at doing lol . Just amazing service and thank god that all three of my families cars are Maserati and Alfas or I would just be completely unhappy in life 😂. Thank you thank you and thank you Maserati & Alfa Van Nuys ,I hope you promote these people but selfishly I wish you don't because I want to see them again !! (They definitely deserve it though )
Danny was amazing! Quick service and great customer service!! Will definitely be back here for my service needs
My experience with the service I received was horrible! First, Daniel tried to overcharge me for the services I was provided. In which I know this because I contacted 3 other Maserati dealerships and for the same work Daniel claimed to perform on my vehicle the cost ranged from $725 -$820. I also contacted this dealership and spoke with Elizabeth , another service advisor , who gave me the price prior to me picking my vehicle up . Second, my engine light came back on in less than 12 hours after I paid for my vehicle. Third , after reviewing the notes on my vehicle summary , I noticed that Daniel lied about informing me of other repairs that were needed on my vehicle. It stated that I was advised and declined , which was a complete lie! I was never made aware of any other issues, in fact I asked several times and was told that everything was fine. I contacted the service manager Joseph Derobertis and made him aware that my service light was back on 12 hours from the time of pickup. I also expressed my concern for the integrity of Daniel due to him trying to charge me roughly $1300 for $800 service as well as the lies told through your the time of service and in the service notes. The service manager Joseph told me that although my engine light came on 12 hours after me picking up my vehicle that he would have to charge me an additional Diagnostic Fee, if I returned the vehicle back to the shop. I was very appalled! I asked Joseph for the General Manager’s contact and Joe refused to give me that information. I reached back out to the dealership and asked Iris if the General Manager John was in . Iris informed that he was out of the office , and offered to assist me with any complaints. I left a message for the general manager John , with Iris and asked if she could have him give me a call. The following day I received a missed call from the dealership. I returned the call and asked if John the General Manager was trying to reach me and if I could speak to him. The guy who answered asked my name and placed me on hold. He then came back to the phone and said John said he was not trying to contact me. I told the guy the issues that I had with my service ave he placed me on hold and never came back to the phone . I spent my whole 1hour lunch break on hold waiting to speak with John and never did. Later that day, I received a phone call from Iris saying that her notes stated that they were trying to reach me . I told her what happened and she told me she would update the note for John to reach out to me again. This was over 4 days ago and no one has yet to reach out to me.
I had a very pleasant experience . The service Was very fast and professional . Will definitely come back for next service.
Daniel was great. Very knowledgeable took his time. Waiting room is crowded. Coffee was good.
Profesional,attentive,friendly and within a reasonable amount of time to get the job done.
Danny was amazing! Quick service and great customer service!! Will definitely be back here for my service needs
My experience with the service I received was horrible! First, Daniel tried to overcharge me for the services I was provided. In which I know this because I contacted 3 other Maserati dealerships and for the same work Daniel claimed to perform on my vehicle the cost ranged from $725 -$820. I also contacted this dealership and spoke with Elizabeth , another service advisor , who gave me the price prior to me picking my vehicle up . Second, my engine light came back on in less than 12 hours after I paid for my vehicle. Third , after reviewing the notes on my vehicle summary , I noticed that Daniel lied about informing me of other repairs that were needed on my vehicle. It stated that I was advised and declined , which was a complete lie! I was never made aware of any other issues, in fact I asked several times and was told that everything was fine. I contacted the service manager Joseph Derobertis and made him aware that my service light was back on 12 hours from the time of pickup. I also expressed my concern for the integrity of Daniel due to him trying to charge me roughly $1300 for $800 service as well as the lies told through your the time of service and in the service notes. The service manager Joseph told me that although my engine light came on 12 hours after me picking up my vehicle that he would have to charge me an additional Diagnostic Fee, if I returned the vehicle back to the shop. I was very appalled! I asked Joseph for the General Manager’s contact and Joe refused to give me that information. I reached back out to the dealership and asked Iris if the General Manager John was in . Iris informed that he was out of the office , and offered to assist me with any complaints. I left a message for the general manager John , with Iris and asked if she could have him give me a call. The following day I received a missed call from the dealership. I returned the call and asked if John the General Manager was trying to reach me and if I could speak to him. The guy who answered asked my name and placed me on hold. He then came back to the phone and said John said he was not trying to contact me. I told the guy the issues that I had with my service ave he placed me on hold and never came back to the phone . I spent my whole 1hour lunch break on hold waiting to speak with John and never did. Later that day, I received a phone call from Iris saying that her notes stated that they were trying to reach me . I told her what happened and she told me she would update the note for John to reach out to me again. This was over 4 days ago and no one has yet to reach out to me.
Yohanna was wonderful in assisting me with a tire replacement on my Alfa. Thank you!😊
Profesional,attentive,friendly and within a reasonable amount of time to get the job done.
Danny was amazing! Quick service and great customer service!! Will definitely be back here for my service needs
The service department is very helpful each time I’ve been there - they want 15 words
Very awesome experience and great customer service Will definitely be back as my main dealer for service
Frank, our service mgr was knowledgeable, personable and always kept me informed about the work and completion time. He was awesome!!!
My experience with the service I received was horrible! First, Daniel tried to overcharge me for the services I was provided. In which I know this because I contacted 3 other Maserati dealerships and for the same work Daniel claimed to perform on my vehicle the cost ranged from $725 -$820. I also contacted this dealership and spoke with Elizabeth , another service advisor , who gave me the price prior to me picking my vehicle up . Second, my engine light came back on in less than 12 hours after I paid for my vehicle. Third , after reviewing the notes on my vehicle summary , I noticed that Daniel lied about informing me of other repairs that were needed on my vehicle. It stated that I was advised and declined , which was a complete lie! I was never made aware of any other issues, in fact I asked several times and was told that everything was fine. I contacted the service manager Joseph Derobertis and made him aware that my service light was back on 12 hours from the time of pickup. I also expressed my concern for the integrity of Daniel due to him trying to charge me roughly $1300 for $800 service as well as the lies told through your the time of service and in the service notes. The service manager Joseph told me that although my engine light came on 12 hours after me picking up my vehicle that he would have to charge me an additional Diagnostic Fee, if I returned the vehicle back to the shop. I was very appalled! I asked Joseph for the General Manager’s contact and Joe refused to give me that information. I reached back out to the dealership and asked Iris if the General Manager John was in . Iris informed that he was out of the office , and offered to assist me with any complaints. I left a message for the general manager John , with Iris and asked if she could have him give me a call. The following day I received a missed call from the dealership. I returned the call and asked if John the General Manager was trying to reach me and if I could speak to him. The guy who answered asked my name and placed me on hold. He then came back to the phone and said John said he was not trying to contact me. I told the guy the issues that I had with my service ave he placed me on hold and never came back to the phone . I spent my whole 1hour lunch break on hold waiting to speak with John and never did. Later that day, I received a phone call from Iris saying that her notes stated that they were trying to reach me . I told her what happened and she told me she would update the note for John to reach out to me again. This was over 4 days ago and no one has yet to reach out to me.
Very awesome experience and great customer service Will definitely be back as my main dealer for service
My stelvio has been in the shop three times in 14 months for the same repair. And telling me each and every time that the problem has been resolved. Now with very little time left on my warranty they've absolutely assured me it's good "this time". I will never buy another Alfa Romeo.
Liz is amazing she deserves a raise. She went above and beyond. She even washed my car for me
Very awesome experience and great customer service Will definitely be back as my main dealer for service
Liz is amazing she deserves a raise. She went above and beyond. She even washed my car for me
Great service as usual got my vehicle serviced quick and at reasonable price, Danny took care of my issues and provided excellent customer service
Profesional,attentive,friendly and within a reasonable amount of time to get the job done.
Very awesome experience and great customer service Will definitely be back as my main dealer for service
Knowledgeable courteous competent timely nice people no more to s a y day Aastra nice
Profesional,attentive,friendly and within a reasonable amount of time to get the job done.
Very awesome experience and great customer service Will definitely be back as my main dealer for service
Knowledgeable courteous competent timely nice people no more to s a y day Aastra nice
Great service and excellent I recommend Alfa Romeo for there service and there great way on helping first buyers
Kevin our salesperson was extremely personable and patient as my wife and I mulled over the many cars and options. He helped us find the car that was right for us.
Kevin was very helpful and big part of my decision to buy a car at this dealer. Definitely go here and won’t be disappointed
General Manager Ross and sales persons Rocco were very nice and helped me alot to get my new Giulia Veloce.
Kevin our salesperson was extremely personable and patient as my wife and I mulled over the many cars and options. He helped us find the car that was right for us.
Liz is amazing she deserves a raise. She went above and beyond. She even washed my car for me
They won’t sell you the car with the price listed online. They add extra fees in the disclaimer, be careful before you buy the car. And after you buy the car do not expect to get any support from them.
Excellent service - cordial professional straight forward. Cars were ready as discussed. Really a no hassle experience. Would recommend to anyone wanting to lease or purchase a vehicle!
Great service, super smooth smooth transaction. I strongly recommend visiting this place if you are looking for a new car.
I have never meet a more considerate person. I could not be happier with my purchase. I'd recommend this place to anyone who needs a car.
Very awesome experience and great customer service Will definitely be back as my main dealer for service
Great buying process. Personnel was awesome and helpful. I will refer all my friends to Van Nuys Maserati.
Liz is amazing she deserves a raise. She went above and beyond. She even washed my car for me
Kevin our salesperson was extremely personable and patient as my wife and I mulled over the many cars and options. He helped us find the car that was right for us.
Great people great service will shop here again And Richard was a great salesman. Showed me everything about the car.
Liz is amazing she deserves a raise. She went above and beyond. She even washed my car for me
My experience with the service I received was horrible! First, Daniel tried to overcharge me for the services I was provided. In which I know this because I contacted 3 other Maserati dealerships and for the same work Daniel claimed to perform on my vehicle the cost ranged from $725 -$820. I also contacted this dealership and spoke with Elizabeth , another service advisor , who gave me the price prior to me picking my vehicle up . Second, my engine light came back on in less than 12 hours after I paid for my vehicle. Third , after reviewing the notes on my vehicle summary , I noticed that Daniel lied about informing me of other repairs that were needed on my vehicle. It stated that I was advised and declined , which was a complete lie! I was never made aware of any other issues, in fact I asked several times and was told that everything was fine. I contacted the service manager Joseph Derobertis and made him aware that my service light was back on 12 hours from the time of pickup. I also expressed my concern for the integrity of Daniel due to him trying to charge me roughly $1300 for $800 service as well as the lies told through your the time of service and in the service notes. The service manager Joseph told me that although my engine light came on 12 hours after me picking up my vehicle that he would have to charge me an additional Diagnostic Fee, if I returned the vehicle back to the shop. I was very appalled! I asked Joseph for the General Manager’s contact and Joe refused to give me that information. I reached back out to the dealership and asked Iris if the General Manager John was in . Iris informed that he was out of the office , and offered to assist me with any complaints. I left a message for the general manager John , with Iris and asked if she could have him give me a call. The following day I received a missed call from the dealership. I returned the call and asked if John the General Manager was trying to reach me and if I could speak to him. The guy who answered asked my name and placed me on hold. He then came back to the phone and said John said he was not trying to contact me. I told the guy the issues that I had with my service ave he placed me on hold and never came back to the phone . I spent my whole 1hour lunch break on hold waiting to speak with John and never did. Later that day, I received a phone call from Iris saying that her notes stated that they were trying to reach me . I told her what happened and she told me she would update the note for John to reach out to me again. This was over 4 days ago and no one has yet to reach out to me.
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818-239-7081
Call Now5711 Van Nuys Blvd • Van Nuys, CA 91401
Get DirectionsOpen Today! Sales: 9am-9pm
Open Today! Service: 8am-3pm
Open Today! Parts: 8am-3pm
